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General Terms and Conditions (AGB)
General Terms and Conditions of Baltic Kappa Gmbh as operator of https://baltickappa.de/
1. scope of application
2. offers and service descriptions
3. ordering process and conclusion of contract
4. prices and shipping costs
5. delivery, availability of goods
6. terms of payment
7. reservation of title
8. warranty for material defects and guarantee
9. liability
10. storage of the contract text
11. final provisions
1 Scope of application
1.1 The business relationship between Baltic Kappa GmbH, Holzhauser Str. 158 B, 13509 Berlin (hereinafter "Seller") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections complaints and complaints on weekdays from 9:00 a.m. to 5:00 p.m. under the telephone number 030-33604170 and by e-mail at info@dematec.dental.
1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial or independent professional activity (§ 13 BGB).
1.4 Deviating terms and conditions of the customer are not recognized unless the seller expressly agrees to their validity.
2. offers and service descriptions
The presentation of the products in the online store does not constitute a legally binding offer, but rather an invitation to place an order. represents. Service descriptions in catalogs and on the websites of the seller do not seller's websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last", unless otherwise stated for the otherwise noted on the products. Errors excepted reserved.
3 Order process and conclusion of contract
3.1 The customer can select products from the seller's range without and collect them in a so-called shopping cart using the [Add to cart] button. shopping cart] in a so-called shopping cart. Within the shopping cart, the product selection can be changed, e.g. deleted.
The customer can then proceed within the shopping cart via the button [Continue to checkout] to complete the order process. to complete the order process.
3.2 By clicking the [Place order] button, the customer submits a customer submits a binding request to purchase the goods in the shopping cart. goods in the shopping cart. Before submitting the order, the customer can change and change and view the data at any time and use the browser function "back" function to return to the shopping cart or cancel the order process altogether. cancel the order process. Required information is marked with an asterisk (*) marked.
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The seller shipped the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending the invoice.
3.4. If the seller allows advance payment, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days of sending the order confirmation despite being due, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed without any further consequences for the buyer and seller. The item will be reserved for advance payments therefore for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices stated on the seller's website are net plus statutory VAT/sales tax.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
5. Delivery, availability of goods
5.1. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If the delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
5.4. Customers will be informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) on a separate information page or within the respective product description.
6. Payment methods
6.1. The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the payment methods available on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions.
6.3. If third-party providers are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not preclude the seller from claiming further damages due to default.
6.6. The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty for material defects and guarantee
8.1. The warranty is determined by legal regulations.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly provided. Customers will be informed about the warranty conditions before initiating the ordering process.
9. Liability
9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other legal requirements for claims.
9.2. The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of their browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order details to the email address he provided. With the order confirmation, but at the latest when the goods are delivered, the customer will also receive a copy of the general terms and conditions along with cancellation instructions and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2. The contract language is German.
11.3. European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/.
We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
As of: 2022
General terms and conditions of Baltic Kappa as a dental milling center, service provider for 3D printing, laser melting (SLM) and aligner producer
1. General
Orders for dental services are carried out in accordance with the general terms and conditions of the dental technician trade; below, Baltic Kappa GmbH is named as the “contractor” and the customer is named as the “client”. The general terms and conditions apply for the entire duration of the business relationship, even if payment is made by third parties. Deviating conditions require written confirmation from the contractor. The general terms and conditions remain binding if individual provisions are ineffective. The contractor is free to make different regulations.
2. Prices
2.1 The dental services are billed at the prices valid on the day of delivery according to the contractor's individual price list plus statutory VAT.
2.2 Cost estimates refer to the contractor's individual price list valid on the day of issue. They only take into account foreseeable expenses and are only binding in written form. Increases of up to 10% will be accepted by the client without prior consultation. In the case of increases of more than 10%, the client will be consulted before work begins. Changes in the prices for materials that are to be charged separately (e.g. teeth, precious metal) always change the cost proposal. Metal weights are only a rough estimate for cost estimates. The client is not obliged to carry out the planned dental work. When the dental services are produced, any costs resulting from design-related changes are borne by the client. Each quote is valid for 30 days.
3. Delivery times
Delivery times are given to the best of our ability. If the delivery deadline is exceeded, the client can only withdraw from the contract in the event of the contractor's delay in performance or if it is impossible for him to do so. The assertion of damages is excluded.
4. Shipping
Shipping is at the client’s expense. The shipping costs will be invoiced to the client by the contractor depending on the desired shipping method. The client will be informed in advance by the contractor about the amount of shipping costs.
5. Liability
5.1 The client must check the work for accuracy and completeness immediately upon receipt. Complaints must be reported immediately in writing by the client. The client must provide the working models required for repairs or replacement delivery. In the event of inaccuracies in fit, notification of defects must be made within 10 working days of receipt of the work by presenting the initial models and impressions; new models or impressions must be enclosed or submitted immediately. These regulations only apply to obvious defects.
5.2 Claims for defects are limited to the right to remedy the defect or to deliver a defect-free item; the decision on this remains with the contractor. If the removal of the defect or the delivery of a defect-free item fails, the client has the right to reduce the remuneration or withdraw from the contract.
5.3 Claims for damages are excluded unless they are based on a grossly negligent breach of contract by the contractor or on an intentional or grossly negligent breach of contract by a legal representative or vicarious agent of the contractor. This does not apply to damages resulting from injury to life, body or health.
6. Working documents
All work is done with great care. However, the contractor has no influence on the quality of the submitted models and impressions. These documents are crucial for how they fit in the mouth. Working documents that appear to be defective can therefore be returned after consultation and coordination with the client. In any case, the client must be responsible for the consequences of incorrect models and impressions.
7. Provision of materials and accessories
Materials (precious metal, teeth, etc.) or accessories (finished parts, e.g. attachments, joints, etc.) supplied by the client may be subject to a customary processing surcharge. Failures due to faulty materials and accessories supplied by the client are not the responsibility of the contractor. The contractor is liable for the storage of the materials or accessories delivered by the client with the care that he takes in his own affairs.
8. Payment
8.1 The invoices / collective invoices / monthly statements are payable within the payment term granted when the invoice is issued. Checks are only considered payment once they have been cashed. Bills of exchange are only accepted in exceptional cases and only after agreement and under the condition that they can be discounted. Discount charges are calculated from the due date of the invoice amount. In the event of late payment, default interest of 5 percentage points above the base interest rate (§ 247 BGB) for legal transactions in which consumers are involved (§ 288 Para. 1 BGB) or 8 percentage points above the base interest rate (§ 247 BGB) for legal transactions may be charged where no consumers are involved.
8.2 The client can only set off undisputed and legally established claims against the contractor's payment claims.
9. Retention of title
9.1 Ownership of all work delivered is reserved until all claims, including additional claims, arising from the business relationship have been paid in full.
9.2 By placing the order, the client assigns to the contractor claims that he has acquired in the course of his professional or employment activities in the amount of the entire laboratory order.
10. Place of performance and jurisdiction
10.1 Place of fulfillment for delivery and payment is the contractor's registered office.
10.2 The place of jurisdiction is the registered office of the contractor, even in the event that
a) the party to be sued in the action moves its domicile or usual place of residence outside the area of application of the Federal Republic of Germany after conclusion of the contract or its domicile or usual place of residence is not known at the time the action is filed,
b) Claims are asserted by means of the dunning procedure.
Status: 2017
1. scope of application
2. offers and service descriptions
3. ordering process and conclusion of contract
4. prices and shipping costs
5. delivery, availability of goods
6. terms of payment
7. reservation of title
8. warranty for material defects and guarantee
9. liability
10. storage of the contract text
11. final provisions
1 Scope of application
1.1 The business relationship between Baltic Kappa GmbH, Holzhauser Str. 158 B, 13509 Berlin (hereinafter "Seller") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections complaints and complaints on weekdays from 9:00 a.m. to 5:00 p.m. under the telephone number 030-33604170 and by e-mail at info@dematec.dental.
1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial or independent professional activity (§ 13 BGB).
1.4 Deviating terms and conditions of the customer are not recognized unless the seller expressly agrees to their validity.
2. offers and service descriptions
The presentation of the products in the online store does not constitute a legally binding offer, but rather an invitation to place an order. represents. Service descriptions in catalogs and on the websites of the seller do not seller's websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last", unless otherwise stated for the otherwise noted on the products. Errors excepted reserved.
3 Order process and conclusion of contract
3.1 The customer can select products from the seller's range without and collect them in a so-called shopping cart using the [Add to cart] button. shopping cart] in a so-called shopping cart. Within the shopping cart, the product selection can be changed, e.g. deleted.
The customer can then proceed within the shopping cart via the button [Continue to checkout] to complete the order process. to complete the order process.
3.2 By clicking the [Place order] button, the customer submits a customer submits a binding request to purchase the goods in the shopping cart. goods in the shopping cart. Before submitting the order, the customer can change and change and view the data at any time and use the browser function "back" function to return to the shopping cart or cancel the order process altogether. cancel the order process. Required information is marked with an asterisk (*) marked.
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The seller shipped the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending the invoice.
3.4. If the seller allows advance payment, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days of sending the order confirmation despite being due, even after a renewed request, the seller withdraws from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed without any further consequences for the buyer and seller. The item will be reserved for advance payments therefore for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices stated on the seller's website are net plus statutory VAT/sales tax.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
5. Delivery, availability of goods
5.1. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If the delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
5.4. Customers will be informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) on a separate information page or within the respective product description.
6. Payment methods
6.1. The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the payment methods available on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions.
6.3. If third-party providers are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not preclude the seller from claiming further damages due to default.
6.6. The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty for material defects and guarantee
8.1. The warranty is determined by legal regulations.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly provided. Customers will be informed about the warranty conditions before initiating the ordering process.
9. Liability
9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other legal requirements for claims.
9.2. The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of their browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order details to the email address he provided. With the order confirmation, but at the latest when the goods are delivered, the customer will also receive a copy of the general terms and conditions along with cancellation instructions and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2. The contract language is German.
11.3. European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/.
We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
As of: 2022
General terms and conditions of Baltic Kappa as a dental milling center, service provider for 3D printing, laser melting (SLM) and aligner producer
1. General
Orders for dental services are carried out in accordance with the general terms and conditions of the dental technician trade; below, Baltic Kappa GmbH is named as the “contractor” and the customer is named as the “client”. The general terms and conditions apply for the entire duration of the business relationship, even if payment is made by third parties. Deviating conditions require written confirmation from the contractor. The general terms and conditions remain binding if individual provisions are ineffective. The contractor is free to make different regulations.
2. Prices
2.1 The dental services are billed at the prices valid on the day of delivery according to the contractor's individual price list plus statutory VAT.
2.2 Cost estimates refer to the contractor's individual price list valid on the day of issue. They only take into account foreseeable expenses and are only binding in written form. Increases of up to 10% will be accepted by the client without prior consultation. In the case of increases of more than 10%, the client will be consulted before work begins. Changes in the prices for materials that are to be charged separately (e.g. teeth, precious metal) always change the cost proposal. Metal weights are only a rough estimate for cost estimates. The client is not obliged to carry out the planned dental work. When the dental services are produced, any costs resulting from design-related changes are borne by the client. Each quote is valid for 30 days.
3. Delivery times
Delivery times are given to the best of our ability. If the delivery deadline is exceeded, the client can only withdraw from the contract in the event of the contractor's delay in performance or if it is impossible for him to do so. The assertion of damages is excluded.
4. Shipping
Shipping is at the client’s expense. The shipping costs will be invoiced to the client by the contractor depending on the desired shipping method. The client will be informed in advance by the contractor about the amount of shipping costs.
5. Liability
5.1 The client must check the work for accuracy and completeness immediately upon receipt. Complaints must be reported immediately in writing by the client. The client must provide the working models required for repairs or replacement delivery. In the event of inaccuracies in fit, notification of defects must be made within 10 working days of receipt of the work by presenting the initial models and impressions; new models or impressions must be enclosed or submitted immediately. These regulations only apply to obvious defects.
5.2 Claims for defects are limited to the right to remedy the defect or to deliver a defect-free item; the decision on this remains with the contractor. If the removal of the defect or the delivery of a defect-free item fails, the client has the right to reduce the remuneration or withdraw from the contract.
5.3 Claims for damages are excluded unless they are based on a grossly negligent breach of contract by the contractor or on an intentional or grossly negligent breach of contract by a legal representative or vicarious agent of the contractor. This does not apply to damages resulting from injury to life, body or health.
6. Working documents
All work is done with great care. However, the contractor has no influence on the quality of the submitted models and impressions. These documents are crucial for how they fit in the mouth. Working documents that appear to be defective can therefore be returned after consultation and coordination with the client. In any case, the client must be responsible for the consequences of incorrect models and impressions.
7. Provision of materials and accessories
Materials (precious metal, teeth, etc.) or accessories (finished parts, e.g. attachments, joints, etc.) supplied by the client may be subject to a customary processing surcharge. Failures due to faulty materials and accessories supplied by the client are not the responsibility of the contractor. The contractor is liable for the storage of the materials or accessories delivered by the client with the care that he takes in his own affairs.
8. Payment
8.1 The invoices / collective invoices / monthly statements are payable within the payment term granted when the invoice is issued. Checks are only considered payment once they have been cashed. Bills of exchange are only accepted in exceptional cases and only after agreement and under the condition that they can be discounted. Discount charges are calculated from the due date of the invoice amount. In the event of late payment, default interest of 5 percentage points above the base interest rate (§ 247 BGB) for legal transactions in which consumers are involved (§ 288 Para. 1 BGB) or 8 percentage points above the base interest rate (§ 247 BGB) for legal transactions may be charged where no consumers are involved.
8.2 The client can only set off undisputed and legally established claims against the contractor's payment claims.
9. Retention of title
9.1 Ownership of all work delivered is reserved until all claims, including additional claims, arising from the business relationship have been paid in full.
9.2 By placing the order, the client assigns to the contractor claims that he has acquired in the course of his professional or employment activities in the amount of the entire laboratory order.
10. Place of performance and jurisdiction
10.1 Place of fulfillment for delivery and payment is the contractor's registered office.
10.2 The place of jurisdiction is the registered office of the contractor, even in the event that
a) the party to be sued in the action moves its domicile or usual place of residence outside the area of application of the Federal Republic of Germany after conclusion of the contract or its domicile or usual place of residence is not known at the time the action is filed,
b) Claims are asserted by means of the dunning procedure.
Status: 2017